Policies Hub
Refund and Returns Policy
This Refund and Returns Policy ("Policy") forms an integral part of the Terms and Conditions of Wasil Al Najah Company ("Company", "we", "us", or "our"). This Policy governs all purchases of digital products made through our website neoplay.me and associated platforms.
This Policy is designed to comply with:
- The Saudi E-Commerce Law (Royal Decree M/126, dated 7/11/1440H) and its Executive Regulations
- The Saudi Consumer Protection Law
- The Saudi Personal Data Protection Law (PDPL)
- GCC consumer protection frameworks and digital trade regulations
- Google Merchant Center policies for digital goods
| Commercial Registration | 4030526004 |
| Registered Address | Wasil Al Najah Company, Prince Sultan Street, 7026, Jeddah, Kingdom of Saudi Arabia |
| Term | Definition |
|---|---|
| Digital Products | Game keys, CD keys, software licenses, access accounts, memberships, top-ups, in-game currency, vouchers, prepaid cards, gift cards, and any other digital content delivered electronically. |
| Consumer | Any natural person purchasing Digital Products for purposes outside their trade, business, or profession. |
| Delivery | The moment when Digital Products are made available to the Consumer via electronic means, including email, account delivery, or instant download. |
| Working Days | Sunday to Thursday, excluding official public holidays in the Kingdom of Saudi Arabia. |
| Material Defect | A defect that renders the Digital Product permanently non-functional, materially different from its description, or prevents its core functionality from being accessed. |
| Activation Attempt | Any instance where the Digital Product has been revealed, displayed, entered into any platform, or subjected to any attempt to redeem, activate, download, access, or use. |
3.1 Nature of Digital Products
The Consumer acknowledges that Digital Products sold through NeoPlay.me are intangible goods that can be accessed, used, or redeemed immediately upon delivery. Due to this nature, Digital Products are treated differently from physical goods under applicable GCC laws.
3.2 Governing Law
This Policy shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. In case of transactions with Consumers in other GCC countries, local consumer protection laws may also apply to the extent required by mandatory provisions.
3.3 Language
This Policy is provided in English. An Arabic version may be made available upon request. In case of conflict between language versions, the Arabic version shall prevail in accordance with Saudi law.
4.1 Statutory Framework
Under Article 13 of the Saudi E-Commerce Law, Consumers generally have the right to cancel an e-commerce contract within seven (7) days of receiving the product, provided the product has not been used.
4.2 Exception for Digital Products with Immediate Delivery
Pursuant to Article 13 of the Saudi E-Commerce Law and equivalent provisions in GCC jurisdictions, the seven-day withdrawal right does NOT apply to Digital Products in the following circumstances:
| Product Category | Withdrawal Right | Legal Basis |
|---|---|---|
| Game Keys (Instant Delivery) | WAIVED upon delivery | Saudi E-Commerce Law Art. 13; Consumer's express consent to immediate performance. |
| Software (Downloaded/Accessed) | WAIVED upon delivery | Exception for digital content and information programs. |
| Access Accounts (Steam, PSN, Xbox, etc.) | WAIVED upon delivery | Digital content exception; credentials constitute full performance of service. |
| In-Game Currency / Top-Ups | WAIVED upon delivery | Consumable digital goods exception; irreversible once credited. |
| Gift Cards / Prepaid Cards | WAIVED upon delivery | Monetary value cards; non-refundable once code is revealed. |
| Subscriptions / Memberships | WAIVED upon activation | Service commences immediately upon activation. |
4.3 Express Consent to Waiver
By completing a purchase on NeoPlay.me and clicking "Add to Cart" and proceeding to checkout, the Consumer expressly:
- Acknowledges that Digital Products are delivered immediately upon payment confirmation;
- Requests and consents to the immediate performance of the contract;
- Explicitly waives their statutory right of withdrawal under Article 13 of the Saudi E-Commerce Law and equivalent GCC provisions; and
- Accepts that all sales are FINAL and NON-REFUNDABLE once delivered, except as provided in Sections 5 and 6 below.
5.1 Right to Cancel Prior to Delivery
The Consumer may cancel an order ONLY BEFORE the Digital Product has been delivered. To request cancellation:
- Contact our Customer Support immediately via email: support@neoplay.me
- Or submit a ticket at: neoplay.tawk.help
- Provide your full name, order number, and reason for cancellation
5.2 Time Limit for Cancellation
5.3 Refund Processing for Cancelled Orders
If cancellation is approved prior to delivery:
- Refunds will be processed using the original payment method
- Processing time: up to fourteen (14) days from the date of cancellation approval
- The Consumer shall not bear any additional charges for the refund
6.1 Consumer Rights
If a Digital Product is defective, invalid, materially different from its description, or cannot be activated/redeemed as promised, the Consumer is entitled to a remedy under the Saudi E-Commerce Law and Consumer Protection Law.
6.2 What Qualifies as a Defective Product
A Digital Product is considered defective ONLY if:
- The product key was already used or redeemed prior to delivery
- The product key is technically invalid or incorrectly generated
- The product is materially different from its description on the website
- The product does not function on the platform explicitly stated in the product description
- The access account credentials are incorrect and cannot be rectified
6.3 What Does NOT Qualify as a Defect
The following situations do NOT constitute a defect, and no refund, replacement, or credit will be provided:
| Situation | Details |
|---|---|
| System Requirements | The product does not work due to the Consumer's failure to meet minimum system requirements disclosed on the product page. |
| Region Restrictions | The Consumer purchased a product restricted to a different region despite clear region labeling on the product page. |
| Platform Errors | The Consumer attempted to redeem a key on the wrong platform or store. |
| User Error | The Consumer misplaces, loses, or forgets the product key after delivery. |
| Third-Party Blocks | The product is blocked by a third-party platform due to the Consumer's own actions (e.g., chargebacks, cheating, TOS violations). |
| Expired Offers | The product included a time-limited bonus or offer that expired before the Consumer attempted to redeem it. |
| Change of Mind | The Consumer simply changed their mind, found a better price elsewhere, or made a purchase in error. |
| Duplicate Purchase | The Consumer purchased the same product twice. It is the Consumer's responsibility to check their order history before purchasing. |
6.4 Time Limit for Reporting Defects
6.5 How to Report a Defect
To report a defective product:
- Contact our Support Team immediately at support@neoplay.me or via our support portal.
- Provide: your order number, the product code received, a detailed description of the issue, and screenshot or video evidence of the error (mandatory).
- Our team will investigate the issue within two (2) Working Days of receipt.
6.6 Remedies for Verified Defective Products
Upon verification of a valid defect, we will provide ONE of the following remedies at our discretion:
| Remedy | Description | Timeframe |
|---|---|---|
| Replacement | A new, valid product key or access credentials for the same product. | Within 2–5 Working Days |
| Store Credit | The full purchase amount credited to your NeoPlay.me wallet for future use. | Within 3 Working Days |
| Full Refund | A full refund processed to your original payment method (mada, STC Pay, credit card, etc.). | Within 14 days of approval |
6.7 Burden of Proof
The Consumer bears the burden of proving that a Digital Product was defective at the time of delivery. Any evidence suggesting that the product was used, attempted to be used, or transferred to a third party prior to the defect claim may result in rejection of the claim.
7.1 Delivery Commitment
We commit to delivering Digital Products within the timeframe specified on the product page or, if no timeframe is specified, within twenty-four (24) hours of payment confirmation. Most products are delivered instantly.
7.2 Consumer Rights for Delayed Delivery
In accordance with the Saudi E-Commerce Law, if delivery is delayed beyond fifteen (15) days from the date of purchase, the Consumer has the right to:
- Cancel the transaction; and
- Recover the full amount paid via the original payment method
7.3 Exception for Force Majeure
The right to cancel for delayed delivery shall not apply if the delay is caused by circumstances beyond our reasonable control, including but not limited to technical failures with third-party suppliers, payment processing delays, government actions or regulations, and natural disasters or public health emergencies.
- Products After Delivery: All Digital Products once delivered, as the Consumer has expressly consented to immediate performance and waived their withdrawal right.
- Change of Mind: Purchases made in error, change of mind, or where the Consumer found a better price elsewhere.
- System Requirements: Products that do not work due to the Consumer's failure to meet minimum system requirements clearly disclosed on the product page.
- Used or Activated Products: Products that show evidence of having been used, activated, or redeemed.
- Wrong Region Purchases: Products restricted to a different region, where the region was clearly labeled on the product page.
- Gift Cards and Store Credit: Store credit and gift cards are non-refundable and non-exchangeable for cash.
- Promotional Items: Products purchased during promotional sales, unless required by applicable law.
9.1 Approved Refunds
When a refund is approved in accordance with this Policy:
| Item | Details |
|---|---|
| Method | Refunds are processed via the original payment method used for the purchase (e.g., mada, STC Pay, Apple Pay, credit card) unless the Consumer explicitly agrees otherwise in writing. |
| Timing | NeoPlay will process the refund within fourteen (14) days from the date of official refund approval. |
| Bank Processing | While NeoPlay completes the process within 14 days, the Consumer acknowledges that financial institutions may take up to forty-five (45) days to reflect the balance. |
| No Additional Charges | The Consumer shall not bear any additional fees or administrative charges for the refund process. |
9.2 Currency
All refunds are processed in Saudi Riyals (SAR), the same currency as the original transaction. Any exchange rate fluctuations shall be borne by the Consumer.
9.3 Partial Refunds
In certain circumstances, partial refunds may be granted at our sole discretion, including for products that are partially functional, bundled products where only part of the bundle is defective, or cases where the Consumer has partially used the product.
NeoPlay.me maintains a zero-tolerance policy for fraudulent claims. Digital Products are licensed for personal use only. The following actions may result in permanent account suspension and referral to authorities:
- Submitting false or exaggerated defect claims
- Using a product and then claiming it was never delivered
- Reselling products purchased from NeoPlay.me and facilitating third-party claims
- Filing chargebacks after receiving functional products
- Exhibiting patterns of suspicious claim activity across multiple orders
11.1 Internal Complaint Process
If you are dissatisfied with any decision regarding a refund or replacement, you may submit a formal complaint:
- Email: support@neoplay.me
- Online Form: Submit a Formal Complaint
- Response Time: Within 24–48 hours during standard business hours
11.2 Response Timeframe
We aim to respond to all formal complaints within fourteen (14) days of receipt.
11.3 Escalation to Regulatory Authorities
If your complaint is not resolved to your satisfaction, you may escalate the matter to the competent authorities:
Kingdom of Saudi Arabia
- Ministry of Commerce — mc.gov.sa
- Consumer Protection Association
- Communications, Space and Technology Commission (CST)
Other GCC States
- UAE: Department of Economic Development / Telecommunications and Digital Government Regulatory Authority
- Kuwait: Ministry of Commerce and Industry
- Bahrain, Qatar, Oman: Respective consumer protection departments
11.4 Governing Law and Jurisdiction
Any disputes arising out of or in connection with this Policy or your purchase shall be governed by the laws of the Kingdom of Saudi Arabia and shall be subject to the exclusive jurisdiction of the competent courts in Jeddah, Kingdom of Saudi Arabia.
For any questions regarding this Refund and Returns Policy:
Privacy Policy
We prioritize the protection of your data and have established safety and confidentiality rules to ensure its best possible protection. While we need to collect certain information when you order, please be assured that personal data is not collected without your prior consent. These rules apply to all those involved with the company.
These are the terms and conditions ("Terms") upon which Wasil Al Najah, a private company incorporated under the laws of Saudi Arabia under company registration number 4030526004 and having its registered office at Office Prince Sultan Street, 7026 ("Wasil Al Najah", "we", "us", "our") sell and supply access codes to digital content to you through the website www.neoplay.me and through our mobile applications ("Webapp").
- The website lists various digital content, e.g. downloadable game titles and other downloadable content ("Content").
- We sell official keys, issued by the publisher and/or the developer of relevant Content ("Developer"), which allow the user to unlock, access, and download the relevant Content from the Developer's platform ("Code(s)").
- We are not the Developer of the Content and we do not own or operate the Developer's platform.
This privacy notice applies to individuals who access, browse, and use our website. Its aim is to provide information on how we collect and process your personal data through your use of the website.
The website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notices of every website you visit.
Throughout this privacy notice, we use the term "processing" to refer to all activities involving your personal data. The personal data we collect about you depends on the particular activities carried out through our website. We typically collect and process the following kinds of personal data:
- Identity and Contact Data: Includes your name, postal address, email address, date of birth, and any personal data provided when contacting us.
- Financial Data: Includes information necessary for processing payments and fraud prevention.
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use the website, such as the services you view or search for, page response times, and page interaction information.
- Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.
The table below sets out the purposes for which we use your personal data and the legal grounds for doing so.
| Purpose / Activity | Type of Data | Grounds for Processing |
|---|---|---|
| To allow you to create and manage a user account on our website, including managing your public profile, wish list products of interest, preferences, feedback, product reviews and survey responses, connecting with other website members and sharing games with your friends. | Identity and Contact Data Profile Data |
Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Necessary for our legitimate interests of enabling users to create and develop personalised accounts, to facilitate purchases and recording of product and service preferences, for running our business and to develop new business. |
| To check your age eligibility to buy certain Codes, to process and deliver your order including managing payments, fees, charges and refunds; processing IG Credits and gift card credits; and collecting and recovering money owed to us. | Identity and Contact Data Profile Data Financial Data Transaction Data |
Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Necessary to comply with a legal obligation. Necessary for our legitimate interests to administer our services, to collect sums due to us and to keep our records updated. |
| To respond to queries submitted through the website, telephone, social media or other means and to manage our relationship with you including: (i) product and service support; (ii) notification of changes to our services, terms of sale, cookies policy, privacy notice or other policies; (iii) user feedback, product review and survey facilities; (iv) user complaints and disputes; (v) administering your marketing and communication preferences; (vi) administering your data protection, privacy and other rights. | Identity and Contact Data Profile Data Financial Data Transaction Data Technical Data Usage Data Marketing and Communications Data |
Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Necessary to comply with a legal obligation. Necessary for our legitimate interests for responding to user queries, attracting new users, affiliates and partners, running our business and to develop new business, keeping our records updated and to gauge consumer satisfaction with our services and/or the codes they purchase. |
| To administer and protect our business, products, services, networks, systems, the website and data and property hosted on or made available through the website including implementing and monitoring security measures, troubleshooting, data and usage analysis, testing, system maintenance, support, reporting and hosting of data. | Identity and Contact Data Profile Data Financial Data Transaction Data Technical Data Usage Data Marketing and Communications Data |
Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Necessary to comply with a legal obligation. Necessary for our legitimate interests for running our business, IT systems administration, network security, to identify and/or prevent fraud, to collate statistical business to enhance our services and business, and in the context of a business reorganisation or group restructuring exercise. |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | Identity and Contact Data Technical Data Usage Data Marketing and Communications Data |
Necessary for our legitimate interests to study how users use our services, to develop them, to grow our business, to inform our marketing strategy and output and to conduct marketing. |
| To use data analytics to monitor usage of the website, to measure the performance of the website and to optimise the website, to improve our services, marketing strategy and output, user interactions, relationships and experiences. | Technical Data Usage Data |
Necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. |
| To make suggestions and recommendations to you about products or services that may be of interest to you, including by way of news updates and other communications and to observe the readership of our news updates and other communications through the use of tracking technologies. | Identity and Contact Data Technical Data Usage Data Marketing and Communications Data |
Necessary for our legitimate interests to develop our products and services, direct market and grow our business. |
| Instant-Gaming partners only: To register you as a new Instant-Gaming partner; to manage and administer our business relationship; to administer, collect and make payments, fees and charges relating to our business relationship; to comply with our legal obligations, including maintaining records; to comply with our insurance policies and to exercise or defend our legal rights, or to comply with court orders. | Identity and Contact Data Financial Data Transaction Data Technical Data Usage Data Marketing and Communications Data |
Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Necessary to comply with a legal obligation. Necessary for our legitimate interests to keep our records updated, manage sums payable by or to us, effectively manage and grow our business. |
Generally, we do not rely on consent as a legal ground for processing your personal data although we will request your consent before sending direct marketing communications to you via email, text message or other electronic means.
Marketing
We would like to send you information about our services, upcoming game releases, preorders and offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and/or by mobile push notifications.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by using the 'unsubscribe' link in emails, changing your notifications settings on your mobile device or by contacting us using the information set out in section 13 below. You can also manage your personal data associated with your user account via the settings page.
If you agree as part of our cookie's framework, we will use certain technologies that allow us to see whether news updates and other communications we send to you have been viewed and read. We use this information for our legitimate interests to develop our products and services, direct market and grow our business.
Except as set out in this privacy notice, we do not disclose to any third-party personal data that we collect from you or you provide to us. We may have to share personal data with the parties set out below for the purposes set out in section 5 above.
Third Parties
Companies assist us in providing our services. For example, our payment gateway provider(s), assists us with the processing of your payments (depending on your chosen method of payment for Codes), customer services, technical support, managing cancellation rights and where applicable issuing refunds or other payments.
External Third Parties
Companies that provide products and services to us such as professional advisors, IT systems suppliers and support, data storage, IT developers, analytics companies, website hosting providers and other service providers.
Public and Government Authorities
Entities that regulate or have jurisdiction over us. We will disclose personal data in order to comply with any legal obligation, if we are ordered to do so by a court of competent jurisdiction, law enforcement, regulatory or administrative authorities or in order to enforce a contract with you or to protect our rights, property or safety and/or that of our staff, website users and others.
Corporate Activity
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Location of Data Processing
Personal data of users accessing our website from Saudi Arabia may be processed for marketing and analysis purposes.
Data Transfer
By accessing our website, you acknowledge and agree that your personal data may be transferred to and processed by third party partners.
International Transfers
We are located in Dubai and so your personal data will be received and processed by us in Dubai. It may be necessary for us to disclose some of your personal data to our trusted suppliers or partners who provide us with products and services that assist us in providing our services to you. Our trusted suppliers and partners are located inside the European Economic Area and Saudi Arabia. We will ensure that any local/international transfers of your personal data are in accordance with applicable laws.
We ensure that our privacy policy complies with all applicable laws and regulations regarding data protection and privacy, including:
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR)
- Saudi Arabian data protection and privacy laws and regulations
Wasil Al Najah LLC implements appropriate technical and organizational measures to safeguard personal data processed on our behalf, in accordance with Saudi Arabian laws and regulations.
Data Security
We have security measures in place to prevent personal data from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to obligations of confidentiality.
Personal data processed by Wasil Al Najah LLC may be shared with us for the purposes outlined in this Privacy Policy. Such sharing and disclosure will be conducted in compliance with applicable laws and regulations.
Updating Your Personal Data
It is important that the personal data we hold about you is accurate and current. Please keep us informed, using your user account settings page, if any of your personal data changes during your relationship with us. You can also contact us using the information provided in section 13 below to update your personal data.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of a legal dispute in respect of our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under certain circumstances, by law you may have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate personal data we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the personal data is unlawful but you do not want us to erase it; (c) where you need us to hold the personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. This enables you to ask us to provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the personal data to perform a contract with you.
- Right to withdraw consent: If you provide your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you wish to withdraw your consent, we will take steps to ensure we no longer process your personal data for the purpose(s) you originally agreed to, unless we have another legitimate basis for doing so in law. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.
Please note that the settings page of your user account enables you to update, manage and download certain of your personal data and to disable your user account and delete all personal data associated with your user account.
You have the right to make a complaint to the data protection supervisory authority. However, we would appreciate the chance to deal with your concerns before you contact the supervisory authority and therefore ask you to please contact us in the first instance using the information provided below.
We will change this privacy notice from time to time and any changes will be contained in a revised privacy notice posted on the website. This version of the privacy notice was last updated on 1st July 2024 and historic versions can be obtained by contacting us using the information provided in section 13 below.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us through the support and contact us links on the website or by logging into your user account. You can also reach us directly:
Terms & Conditions
These are the Terms and Conditions ("Terms") for General Terms of Sale: Access Codes & Accounts for Digital Content sold through this website. By using our website or making a purchase, you expressly agree to be bound by these Terms in their entirety.
These are the terms and conditions ("Terms") upon which Wasil Al Najah Company, a private company incorporated under the laws of the Kingdom of Saudi Arabia, sells and supplies access codes to digital content to you through the website www.neoplay.me ("Website").
| Company Name | Wasil Al Najah Company |
| Commercial Registration | 4030526004 |
| Registered Address | Prince Sultan Street, 7026, Jeddah, Kingdom of Saudi Arabia |
We list various digital content on our Website, such as downloadable game titles, gift cards, subscriptions, in-game currency, and other digital content ("Content"). We sell official keys issued by the publisher or developer of the Content ("Developer"), allowing users to unlock, access, and download the Content from the Developer's platform ("Code(s)"). We do not develop the Content or operate the Developer's platform. You may also be subject to the Developer's end user license agreement and other terms.
These Terms are designed to comply with:
- The Saudi E-Commerce Law (Royal Decree M/126, dated 7/11/1440H) and its Executive Regulations
- The Saudi Consumer Protection Law
- The Saudi Personal Data Protection Law (PDPL)
- GCC Unified Consumer Protection Guidelines
- Applicable e-commerce and consumer protection laws across GCC member states (UAE, Kuwait, Bahrain, Qatar, Oman)
You can contact us through the following channels:
To purchase Codes from us, you must:
- Be at least 18 years of age, or the age of majority in your jurisdiction
- Have a valid user account on the Website ("User Account")
- Have a valid payment method accepted on our platform
- Have a device capable of accessing and downloading the Content ("Device")
Before ordering, ensure your Device meets the hardware and software requirements for the Content. You are responsible for any data fees incurred from third parties (e.g., your internet provider). Check the file size and system requirements of your Content before purchasing.
Any personal data you provide will be handled in accordance with our Privacy Policy and in compliance with the Saudi Personal Data Protection Law (PDPL). We collect, process, and store your data only to the extent necessary to fulfill our contractual obligations and improve our services.
When you purchase Codes from us, you enter into a contract for the supply of Codes to access and download Content from the Developer's platform. The contract is formed when we send you a Confirmation Email accepting your order. You will be bound by:
- These Terms and Conditions
- Our Refund and Returns Policy
- Our Privacy Policy
- Any additional terms we notify you of, with a 30-day notice period
- The Developer's end user license agreement for the Content
To place an order, log into your User Account, select your Content, choose any available editions or features, and proceed with payment. We will send a Confirmation Email if we accept your order, forming a legally binding contract.
After receiving the Confirmation Email, the Code or account details will be provided via email or through your account dashboard. You will need to visit the relevant gaming/redemption platform to activate and download the Content. Delivery of digital products is typically instant upon payment confirmation.
The price for Codes is displayed on the Website in Saudi Riyals (SAR). All prices are inclusive of applicable Value Added Tax (VAT) at the rate of 15% as mandated by the Saudi General Authority of Zakat and Tax (ZATCA). We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard)
- mada (Saudi debit cards)
- Apple Pay
- STC Pay
- Other payment methods as specified at checkout
In accordance with the Saudi E-Commerce Law, you may end the contract if:
- You have a legal right to end the contract due to a defective product
- We notify you of changes to these Terms that you do not agree with
- There are material errors in the price or description of the Code
- Delivery is delayed beyond fifteen (15) days from the date of purchase
- We suspend supply of the Code for technical reasons lasting more than 14 days
When you buy a Code, you receive a license to use the Content according to the Developer's end user license agreement. You do not own the Content and must comply with all related restrictions. The license is:
- Non-exclusive
- Non-transferable
- For personal use only
We may end the contract and suspend or terminate your User Account if:
- You breach these Terms
- Your payment fails or is reversed (chargeback)
- We have reasonable grounds to believe your account is being used for fraudulent activity
- You attempt to resell, distribute, or transfer Codes to third parties
We will ensure Codes are free from defects and use reasonable efforts to keep them virus-free. However, Codes and Content may have minor bugs that are the responsibility of the Developer. We are not liable for issues caused by the Developer's platform or third-party services.
For full details on defective products and remedies, see our Refund and Returns Policy.
We are liable for foreseeable loss or damage caused by our breach of these Terms. We do not exclude or limit liability where it would be unlawful to do so under Saudi or applicable GCC law. Our total liability shall not exceed the amount paid by you for the specific Code or Content in question.
We are NOT liable for:
- Loss arising from your failure to meet system requirements
- Issues caused by the Developer's platform or third-party services
- Indirect, consequential, or incidental damages
- Loss of data, profits, or business opportunities
All content on the Website, including text, graphics, logos, and software, is the property of Wasil Al Najah Company or its licensors and is protected by intellectual property laws of the Kingdom of Saudi Arabia and international treaties.
You agree NOT to:
- Violate any applicable laws or regulations of the Kingdom of Saudi Arabia or your jurisdiction
- Infringe on the intellectual property or other rights of any third party
- Distribute viruses, malware, or other harmful software
- Engage in fraudulent activities or impersonate any person or entity
- Use the Website to collect or store personal data about others without their consent
- Resell or commercially exploit Codes purchased for personal use
We may update these Terms from time to time. The most current version will be posted on the Website with the "Last Updated" date. Material changes will be communicated to registered users via email with a 30-day notice period.
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Jeddah, Kingdom of Saudi Arabia.
Regulatory Authorities
Kingdom of Saudi Arabia
- Ministry of Commerce — mc.gov.sa
- Consumer Protection Association
- Communications, Space and Technology Commission (CST)
Other GCC States
- UAE: Department of Economic Development / Telecommunications and Digital Government Regulatory Authority
- Kuwait: Ministry of Commerce and Industry
- Bahrain, Qatar, Oman: Respective consumer protection departments
For consumers in other GCC states, local consumer protection laws may also apply to the extent required by mandatory provisions of those jurisdictions.
If you have any questions or concerns about these Terms, please contact us:
